Privacy policy
Privacy Policy – Mycospring
General
We, Mycospring Ltd. ("Mycospring" or "we"), operate the Mycospring website at www.mycospring.com, which offers you and other users the ability to purchase products based on medicinal mushrooms (the "Services"). We value your privacy and are committed to protecting and safeguarding the personal information (as defined below) that you provide to us or that we collect during your use of the Services or in connection with the provision of the Services.
This Privacy Policy describes how we use personal information about you, the purposes for which such personal information is collected, and the parties with whom we share this information (the "Policy").
By using the Services or by providing your personal information in connection with using the Services, you agree that we will collect, store, and use your personal information in accordance with this Policy. "Personal Information" means any information that is collected or provided to us by you or on your behalf, through which you or another individual can reasonably be identified, directly or indirectly, including but not limited to: first name, last name, ID number, residential address, email address, phone/mobile number, location data, and any sensitive information you may provide (including lifestyle details, health status, etc.), details and circumstances of opinions or recommendations you provide, as well as any correspondence or additional information you provide or that is collected in the course of any interaction between you and us, your device location, and technical details about your device, such as device type and IP address. "Use" means any browsing or engagement with the Services, including registration, submitting reviews, and providing personal information through the Services.
It is clarified that you are not legally obligated to provide personal information or any other information, including sensitive information, and any information you do provide is on a voluntary basis only. However, withholding such information may hinder our ability to provide the Services or impact their effectiveness, and we may not be able to offer you the full scope of the Services (for example, we may not be able to contact you, respond to inquiries, allow you to submit reviews, or add content).
Terms not defined in this Policy shall have the meaning ascribed to them in the Terms of Use of the Services available at [insert link to Terms of Use] (the "Terms of Use").
Personal Information You Provide and We Collect During Your Use of the Services
Registration for Services – During registration, you may be asked to provide personal information such as name, phone number, address, and email. The requirement to provide full or partial details is at the sole discretion of Mycospring.
Use of Services and Reviews – If you choose to use the Services, place orders, write reviews, or contact us, you may be asked to provide your contact details (name, phone number, address, email) or information about your user experience.
From time to time, we may request additional details in order to facilitate certain Services (e.g., when contacting us with a request).
Contact Requests – If you contact us via any of the communication methods available through the Services, including those listed on the "Contact Us" page or customer support (live chat, WhatsApp), and provide personal details (such as first name, last name, email address, phone number), we will collect the personal information you provide through these inquiries. If you only visit our website without registering, submitting personal information, or writing reviews, the information we collect will be as described in the Cookies section of this Policy.
During your use of the Services, we may accumulate information about your usage habits, viewed content, details you provided, and technical information about your device and its location.
Mailing Services
If you have agreed during registration, product purchase (via the website or phone), or otherwise, the company may add you to its mailing list. This mailing list may be used to send marketing material, information about products, promotions, or other company-related updates.
If you consented to being added to the mailing list, the company may use your contact information to send direct mail, including emails, SMS, WhatsApp messages, or other communications regarding products provided by the company. Each message will include the option to opt out of further mailings. To be removed, you may notify us by sending an email to Info@mycospring.com or by clicking the unsubscribe link in the message. We will remove you from the mailing list within 5 (five) business days from receipt of your request.
Purposes of Processing Personal Information
We will use and process your personal information for the following purposes:
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To enable your use of the Services.
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To contact you when necessary to operate the Services, to provide information you requested, newsletters, or updates, or to fulfill a legal obligation.
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To provide you with information about products and services we offer, including in collaboration with third parties, subject to your consent and applicable law.
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To provide support, address questions, or handle complaints.
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To comply with applicable law or assist authorities or relevant third parties when we believe in good faith we are obligated to do so.
Use of Cookies
Cookies are small data files stored in your browser when you use the Services. They help operate the website properly, adapt Services to your preferences, identify registered users, monitor and analyze performance, collect statistical data, ensure secure usage, verify details, etc.
If you upload information (e.g., via registration or "Contact Us"), cookies may store relevant data for future correspondence.
If you do not agree to the use of cookies, you may disable them via your browser settings. However, disabling cookies may prevent you from using the Services or certain features. In most cases, cookies are necessary to maintain full functionality, and it is recommended to keep them enabled.
You may also delete cookies at any time, though this may prevent personalization or automatic recognition upon future visits.
Sharing Personal Information with Third Parties
We may share personal information collected during your use of the Services or during our engagement with you with third parties only for the purposes outlined above, in accordance with applicable law and authorizations, including:
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With service providers, as necessary for the proper operation of the Services, to provide access, or to deliver Services (e.g., billing, shipping).
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At your request or with your consent, subject to the privacy practices of the receiving party.
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As necessary to enforce this Policy or the Terms of Use, to detect or prevent unlawful activities, to protect against harm to property, body, or rights of third parties, users, employees, or customers.
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As required by law, regulation, or court order.
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In legal proceedings between you and us.
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In case of merger or acquisition, provided that the receiving entity assumes this Policy.
Third-Party Links
Links to third-party websites (including social media pages) included in the Services are not under our responsibility. We have no control over their data security or use of information. We recommend reviewing their terms of use and privacy policies. Any use of such third-party websites is subject exclusively to their terms and privacy policies.
Aggregate Data
We may collect, use, and share aggregated data (e.g., statistical data using analytics tools) to learn how you and other users use the Services.
Aggregate data may be derived from personal information but is not considered personal information under applicable law, as it does not reveal your identity. For example, we may compile usage data to calculate the number of users for a certain feature.
If aggregate data is combined with identifiable personal information, the combined data will be treated as personal information.
We may use third-party tools such as Facebook Pixel, Instagram, TikTok, or Google Analytics, which place cookies on your device. Google Analytics provides an opt-out browser add-on you may install to prevent data collection.
Your Rights Regarding Personal Information
At any time, you may change your details via your personal account on the website or request access to the personal information we hold about you. We may require verification of identity.
If you find that personal information we hold is inaccurate, incomplete, unclear, or outdated and cannot be corrected directly by you, you may submit a detailed request for correction or deletion. Requests should be sent to: Info@mycospring.com.
Retention and Deletion of Personal Information
We retain different types of personal information for varying periods, depending on the purposes set out in this Policy and legal requirements. We will delete or anonymize personal information once it is no longer required. Aggregate, non-identifiable data may be retained indefinitely.
While you are using the Services or registered, we will retain your personal information unless applicable law requires deletion. Deletion may take time, as residual copies may remain in backups and servers.
Data Security
We invest significant efforts in protecting personal information, implementing updated systems and procedures. However, no system is completely secure, and we cannot guarantee absolute protection. We are not responsible for any damage resulting from unauthorized access, intrusion, or theft of information from our systems or website.
Data Transfer
We may process or store personal information both in Israel and abroad. By using the Services, you consent to your information being transferred, stored, and processed on servers outside of Israel.
Changes to the Privacy Policy
We will update this Policy from time to time. The binding version is the current one displayed on the Services.
If we make material changes, a notice will be posted on the homepage of the Services at least thirty (30) days in advance. For non-material changes, notice will be posted at least seven (7) days in advance. If changes are required by law or regulation, they will take effect as specified therein.
If you do not agree with the updated Policy, you may discontinue using the Services.
Contact Information
For further information, questions, or comments about this Policy, our collection and use of personal information, and your rights, you may contact us at: Info@mycospring.com.
Last updated: June 3, 2025